Shipping Policy

We strive to get your gear to you as quickly and reliably as possible, so you can focus on planning your next outing.

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays) after payment confirmation.

Shipping Methods & Delivery Times

We ship globally (excluding some remote regions and parts of Asia). Please see our two primary shipping options below:

🚚 Standard Shipping – $12.95

  • Carrier: DHL or FedEx
  • Delivery Time: 10-15 business days after shipment.
  • Recommended for faster, trackable delivery.

🎁 Free Shipping

  • Condition: Available on all orders over $50.
  • Carrier: EMS
  • Delivery Time: 15-25 business days after shipment.

Please note: Delivery times are estimates and may vary due to customs processing, weather, or carrier delays. You will receive a tracking number via email once your order ships.

Returns & Exchanges: Our Gear Guarantee

We stand behind every product we curate. Our return policy is built with the same reliability and simplicity that define your adventures. If your gear isn’t perfect, we’ll make it right.

🔍 The Quick Overview

  • Return Window: 15 days from the date you receive your order.
  • Condition: Items must be unused, in original packaging, with all tags and accessories attached.
  • Process: Start by contacting our Base Camp team to request an RMA number.
  • Refunds: Issued to your original payment method within 5-10 business days after we receive and inspect the return.

Step-by-Step Return & Exchange Process

1 Initiate Your Request (Within 15 Days)

Contact our customer service “Base Camp” at [email protected] to request a Return Merchandise Authorization (RMA) number. Returns without an RMA cannot be processed.

In your email, please include:

  • Your full name and order number.
  • The item(s) you wish to return/exchange (e.g., from Backpacks & Luggage, Camp & Hike, or Clothing).
  • The reason for the return/exchange.
  • Whether you want a refund or an exchange for a specific item.

2 Prepare Your Package

Once you receive your RMA number and instructions:

  • Securely repack the item in its original packaging, including all accessories, manuals, and tags.
  • Include a copy of your packing slip or order confirmation inside the box.
  • Clearly write the RMA number on the outside of the shipping box.

3 Ship Your Return

Ship your package to our warehouse at:

Outdoor Sports Shop Returns
10175 West 58th Place
Arvada, CO 80004
USA

You are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped). We recommend using a trackable shipping service (like DHL, FedEx, or EMS) and retaining your proof of postage.

Refunds: Timing & Method

  • Once your return is received and inspected at our Colorado warehouse (typically within 5-7 business days of shipment), we will notify you via email.
  • Approved refunds will be processed back to your original payment method (Visa, MasterCard, JCB, or PayPal) within 5-10 business days after approval.
  • Original shipping costs are non-refundable.
  • For exchanges, once we receive your return, we will ship the replacement item. Standard shipping times apply.

⚠️ Important Exceptions & Non-Returnable Items

To ensure the safety and integrity of our gear community, certain items cannot be returned for hygienic or safety reasons, aligning with our commitment to providing reliable protective equipment.

Non-Returnable Products (unless defective upon arrival):

  • Bike Helmets
  • Goggles

Reason: These are considered safety-critical personal protective equipment (PPE). For hygiene and safety liability reasons, we cannot accept returns once the product has been worn or its original seal is broken. Please contact us immediately if you receive a defective helmet or goggles.

Note: Other personalized, used, or clearly worn items from categories like Footwear or Clothing may also be refused if not in resalable condition.

Exchanges for Size or Color

We happily offer exchanges for size or color within the same product line (e.g., swapping Boots for a different size, or Clothing for another color), subject to stock availability. Follow the standard return process, clearly stating your desired exchange item. You will only be charged for any price difference and additional shipping if applicable.

Damaged, Defective, or Incorrect Items

If your gear arrives damaged, defective, or is not what you ordered (e.g., you ordered Cross Country skis but received Bindings), contact us immediately at [email protected]. We will cover all return shipping costs and expedite a replacement or full refund.

Need Help? Contact Our Base Camp

Our customer service team is here to guide you through the process, just as we help you navigate gear choices for your adventures.

Email: [email protected]

Address: Outdoor Sports Shop, 10175 West 58th Place, Arvada, CO 80004, USA

We aim to respond to all inquiries within 24-48 hours.

Democratizing Adventure — With Confidence in Every Transaction.

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