At Outdoor Sports Shop, we equip adventurers with performance-driven gear built for the field. We stand behind every product we curate. However, we understand that sometimes gear needs to be returned or exchanged. Our policy is designed with the same reliability, simplicity, and security that define your adventures.

🔄 The Quick Overview

  • Return Window: 15 days from the date you receive your order.
  • Condition: Items must be unused, in original packaging, with all tags attached.
  • Process: Start by contacting our Base Camp team below.
  • Refunds: Issued to your original payment method within 5-10 business days after we receive and inspect the return.

Our Returns Philosophy

Just as we protect your data with unwavering security, we handle your returns with transparency and respect. Our process is straightforward, ensuring you can focus on planning your next adventure—whether it involves new Bindings, a different size of Boots, or a more suitable Bike Helmet.

Step-by-Step Return & Exchange Process

Step 1: Initiate Your Request (Within 15 Days)

Contact our customer service “Base Camp” at [email protected] to request a Return Merchandise Authorization (RMA) number. Returns without an RMA number cannot be processed.

Please include the following details in your email, or use the template provided below:

  • Your full name and order number.
  • The item(s) you wish to return/exchange (e.g., from Backpacks & Luggage, Camp & Hike, or Clothing).
  • The reason for the return/exchange.
  • Whether you want a refund or an exchange for a specific item.

Step 2: Prepare Your Package

Once you receive your RMA number and instructions:

  • Securely repack the item in its original packaging, including all accessories, manuals, and tags.
  • Include a copy of your packing slip or order confirmation inside the box.
  • Clearly write the RMA number on the outside of the shipping box.

Step 3: Ship Your Return

Ship your package to our warehouse at:

Outdoor Sports Shop Returns
10175 West 58th Place
Arvada, CO 80004
USA

You are responsible for the return shipping costs unless the return is due to our error (e.g., wrong item shipped). We recommend using a trackable shipping service (like DHL, FedEx, or EMS) and retaining your proof of postage.

Return Request Email Template

Copy, paste, and fill out the template below to send to [email protected]:

Subject: Return/Exchange Request – Order #[Your Order Number] Hello Outdoor Sports Shop Base Camp Team, I would like to initiate a return/exchange for my recent order. – Order Number: [Please Insert] – Customer Name: [Your Full Name] – Item(s) for Return/Exchange: [e.g., Product Name, Category like “Bike Helmets” or “Footwear”, Size/Color] – Reason for Return/Exchange: [e.g., Incorrect Size, Changed Mind, Product Defect] – Desired Outcome: [Refund / Exchange for (Specific Product/Size)] Please provide the RMA number and return instructions. Thank you, [Your Name] [Your Email Address] [Your Phone Number (Optional)]

Refunds: Timing & Method

Once your return is received and inspected at our Colorado warehouse (typically within 5-7 business days of shipment), we will notify you via email.

  • Approved Refunds: Will be processed back to your original payment method (Visa, MasterCard, JCB, or PayPal) within 5-10 business days after approval.
  • Original Shipping Costs: The initial standard or free shipping charge is non-refundable.
  • Exchange Processing: Once we receive your return, we will ship the replacement item. Standard shipping times apply (10-25 days depending on your location and method).

Important Exceptions & Non-Returnable Items

To ensure the safety and integrity of our gear community, certain items cannot be returned for hygienic or safety reasons, aligning with our commitment to providing reliable equipment.

⚠️ Non-Returnable Products

Based on our product categories and industry standards, the following cannot be returned or exchanged unless they arrive defective or damaged:

Bike Helmets Goggles

Reason: These are considered safety-critical personal protective equipment (PPE). For hygiene and safety liability reasons, we cannot accept returns once the product has been worn or its original seal is broken. Please contact us immediately if you receive a defective helmet or goggles.

Note: Other personalized, used, or clearly worn items from categories like Footwear or Clothing may also be refused if not in resalable condition.

Exchanges for Size or Color

We happily offer exchanges for size or color within the same product line (e.g., swapping Boots for a different size, or Clothing for another color), subject to stock availability. Follow the standard return process above, clearly stating your desired exchange item. You will only be charged for any price difference and additional shipping if applicable.

Damaged, Defective, or Incorrect Items

If your gear arrives damaged, defective, or is not what you ordered (e.g., you ordered Cross Country skis but received Bindings), contact us immediately at [email protected]. We will cover all return shipping costs and expedite a replacement or full refund.

Need Help? Contact Our Base Camp

Our customer service team is here to guide you through the process, just as we help you navigate gear choices for your adventures.

Email: [email protected]
Address: Outdoor Sports Shop, 10175 West 58th Place, Arvada, CO 80004, USA

We aim to respond to all inquiries within 24-48 hours.

Democratizing Adventure — With Confidence in Every Transaction.

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